Watch a real buyer try to buy from you 

AI mystery shoppers for your website.

Each one a real buyer with a real worry, sent through your site and your competitors'. See where they stop, who they choose instead, and the fix.

Built for every kind of store
ApparelSkincareMattressesEyewearFootwearFurnitureElectronics

Send Dana to lumen.co

lumen.co/products
LumenShopGuidesHelp
Aster, round acetate
$145
Add to cart
Free shipping · 30-day returns
Specifications
Frame width138 mm
Lens width49 mm
Bridge20 mm
Lens thicknessnot listed
Lens guide

Higher-index lenses are thinner and lighter, recommended for stronger prescriptions.

Dana
  1. Shopper

    Dana, 54. Strong prescription, needs progressives, and worried her lenses will look thick.

  2. Product page · found

    Price, colours, frame width

  3. Lens guide · paragraph 9 · buried

    Higher-index lenses are thinner and lighter, recommended for stronger prescriptions.

  4. Stopped

    How thick will these lenses be in this frame?

  5. Clearview Optical · answered

    Lists lens thickness and bridge width on the product

  6. Verdict

    Chose Clearview Optical.

The replay

Every run ends in a 30-second replay. 

Send it to your CMO, or drop it into a pitch. Every caption links to the screenshot and the exact text the shopper read.

Store names are fictional.

The blind spot

Your analytics show where shoppers left. Not why. 

A drop-off chart can't tell you that she wanted to know how thick her lenses would be, or that the competitor had the answer on the product page. Konga's shoppers say so out loud, at the moment it happens.
Product page01
Options02
Cart03
Checkout04
Payment step05
“How thick will my lenses be?”
“Which lenses work with progressives?”
“How thick will my lenses be?”
“Which lenses work with progressives?”
“Shipping cost only shows up now”
“Which lenses work with progressives?”
“Shipping cost only shows up now”
“Shipping cost only shows up now”
“How thick will my lenses be?”
“Which lenses work with progressives?”
A shopper on the move Where they gave up, with the reason
How it works

Watch. Fix. Show it worked. 

Shopper
Dana, 54

Strong prescription. Needs progressives. Worried her lenses will look thick.

Where this worry comes from
Reviews
140
Forum threads
38
Search questions
12
lumen.co/asterLIVE
01 · Watch

The “oh no” in 90 seconds.

Paste a URL. A shopper with a real worry goes through your site and your competitors', narrating every step.

  • Every caption opens its screenshot
  • A side-by-side map of what buyers need to know
Your page · rebuilt in your styles
Before · drag to compare
Lumen Eyewear
Aster, round acetate
$145 · includes single-vision lenses
Lens width49 mm
Frame width138 mm
Dana stalled here
Select lenses
Lumen Eyewear
Aster, round acetate
$145 · includes single-vision lenses
Lens width49 mm
Frame width138 mm
Bridge width19 mm
How thick will my lenses be?
1.50
1.67
1.74

Typically 3–4 mm at the edge in this frame for a −6.00 prescription with 1.67 lenses.

Question for you: what does the Aster weigh?
Select lenses
✓ Kept your “typically” wording✓ Doesn't promise every frame works✓ Your optician should review one sentence
02 · Fix

Your page, rebuilt where they stalled.

Konga rewrites that section in your own styles, with guardrails, then rehearses it on fresh shoppers before you ship.

  • Asks you for facts it can't know
  • Exports the HTML, the copy and the product data
Ripples · how far the change reached
Day 30Day 60Day 90
Unrelated
Nearby
Closest
YOUR
FIX
Closest questions-2 to +12 pts
Nearby questions-2 to +6 pts
Unrelated questions-3 to +3 pts

Too early to tell. Ranges still overlap zero.

Illustrative example · every question asked many times per check
03 · Results

Evidence, not proof.

At 30, 60 and 90 days, see whether the closest questions moved while unrelated ones stayed flat.

  • Ranges, not single numbers
  • A plain “too early to tell” when it is
How we measure

We'll never call it proof. We'll show you the receipt. 

Step 4 · lumen.co/lens-guide · 14:02:31
“…higher-index lenses are thinner and lighter, recommended for stronger prescriptions…”

The exact text the shopper read. Paragraph 9, and no frame is named.

Where Dana's worry comes from
140
reviews mention thick lenses

“Love the frames but my lenses stick out past the rim.” ★★★☆☆

“Wish I'd known how thick −7 would look.” ★★☆☆☆

Rehearsal · 12 runs · held-out shoppers
Before
2/10
→
After
7/10

Range 5–8. It's labelled as a rehearsal, not a promise.

Every claim is checkable

Each caption, cell and verdict opens the screenshot and the exact text the shopper read.

No teaching to the test

Fixes are written from one group of shoppers and rehearsed on another group they've never seen.

Ranges, not single numbers

AI answers vary, so every question is asked many times. If it's too early to tell, we say so.

Who it's for

Your next pitch is a 30-second replay. 

For agencies

Walk into the pitch with the client's own shopper choosing their competitor.

  • Replays you can send to a CMO
  • One workspace for every brand you run
  • Fixes delivered in each client's own design
For brands

Find the one question costing you buyers, and fix it this week.

  • Your site and your competitors', side by side
  • Fixes good enough to ship as they are
  • Results at 30, 60 and 90 days, with honest ranges
Book a replay of your client's site
EyewearMattressesSkincareApparelRunning shoesFurnitureElectronicsSupplementsHearing aids

Any store where buyers have questions before they buy.

Send your first shopper. 

Give us a product page. We'll send back a replay of a real buyer trying to buy from it.

Shoppers stop at the payment step. They never place an order.